Return, Refund & Warranty Policy

Last Updated: July 4, 2026

1. Return Eligibility — What Qualifies?

Autokid Bangladesh accepts returns for any reason — no explanation needed. Whether the product arrived damaged, isn’t what you expected, or your child simply didn’t take to it, you can return it. This of course includes transit damage, defects on arrival, and wrong items delivered.

Requirements for a valid return request:

• Timeline: Submit within 7 days of delivery.
• Condition: Item must be unused, unaltered, in original packaging.
• Completeness: All accessories, manuals, and tags must be included.
• Evidence (recommended): For damaged or defective items, an unboxing video or clear photos help us resolve your claim faster.

2. Items Not Eligible for Return

To maintain our service quality, the following are not accepted for return:

• Customer Damage: Issues caused by misuse, negligence, improper assembly, or drops.
• Missing Packaging: Products returned without the original box, accessories, or documentation.
• Used Items: Products that have been used beyond inspection, altered, or show wear.

3. Refund Policy & Processing Times

Refunds are issued in these situations:

• Out of Stock After Payment: The ordered product becomes unavailable after payment.
• Approved Return: A return request is verified and approved by our team.

Refund methods and timelines:

• bKash / Nagad / Bank Transfer: Refunded to the same method within 7–10 working days of approval.

4. How to Start a Return at Autokid Bangladesh

Follow these steps to submit a return request:

1. Contact Us Within 7 Days

   Send a WhatsApp message or email to our support team with your order ID. No reason required — for damaged or defective items, an unboxing video or clear photos help us process the claim faster.

2. Team Review (Within 48 Hours)

   Our team will assess your request and notify you of the outcome within 48 hours.

3. Return Shipment

   If approved, return the product using our designated courier service. We will provide instructions.

4. Inspection at Warehouse

   Once received, our team inspects the item to confirm it meets eligibility criteria.

5. Replacement or Refund Issued

   We process your replacement dispatch or refund payment within 7–10 working days.

5. Return Shipping Costs

• Autokid’s Error (Wrong / Damaged Item): We cover all return shipping costs.
• Other Approved Returns: Customer is responsible for return shipping fees.

6. Order Cancellations

• Before Dispatch: Cancel any time before the order is handed to our courier — contact us immediately.
• After Dispatch: Once handed to the courier, the order cannot be cancelled. You may refuse delivery and it will be returned to us.

7. Limitation of Liability

Autokid Bangladesh’s liability is strictly limited to the purchase value of the product. We are not responsible for delays caused by third-party courier services, or for issues arising from the improper use of any product.

8. Warranty — 3 Months on Every Product

Separate from (and in addition to) the 7-day return window, every Autokid product carries a 3-month warranty from the date of delivery.

Covered:

• Motor: Motor failure or loss of function under normal use.
• Electronics: Circuit, remote-control, lighting, and sound malfunctions.
• Build Quality: Structural defects, broken mounts, faulty assembly.
• All Other Parts: Any component not listed under the exclusions below.

Not covered (the only exclusions):

• Battery Wear: Gradual capacity loss from normal charging cycles.
• Physical Damage & Scratches: Drops, crashes, water damage, and cosmetic scratches.

How to claim: Message us on WhatsApp with your order number and a short description of the issue. Our team will arrange repair, replacement parts, or a replacement unit depending on the fault.

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