Return and refund policy

Which toys can I return?

Any toy, for any reason: it arrived damaged, it is the wrong item, or your child did not take to it. Send the request within 7 days of delivery, with:

• the toy unused and unchanged, in its original box
• every accessory, manual and tag that came with it

What can I not return?

• Damage from misuse, careless handling, wrong assembly or a fall
• A toy without its original box, accessories or papers
• A toy that has been used past a first look, changed, or shows wear

How do I return a toy?

1. Message us within 7 daysWhatsApp 01813-474333 or email sales@autokid.com.bd with your order number. For damage, add photos or the unboxing video.
2. We reply within 48 hoursWe tell you if the return is approved.
3. Send it backUse the courier we name. We send you the steps.
4. We check the toyOur team checks it arrived unused and complete.
5. Refund or replacementWe send the money or the new toy within 7 to 10 working days.

How are refunds paid?

We refund when we approve a return, or when a toy you paid for runs out of stock. The money goes back to the bKash or Nagad number you paid from, within 7 to 10 working days of approval.

Who pays for return delivery?

Can I cancel an order?

Before we hand your order to the courier, you can cancel at any time. Message us at once. After that we cannot cancel it, but you can refuse the delivery and it comes back to us.

What does the warranty cover?

Every Autokid toy, from the ride-on cars to the writing tablet, has a 3-month warranty from the day it arrives. It is separate from the 7-day return.

Car

4×4 jeep

Writing tablet

To claim, send your order number and a line about the fault on WhatsApp. We arrange a repair, spare parts or a new unit, depending on the fault.

Limits of this policy

This policy covers every order on autokid.com.bd; by placing an order you agree to it. Our liability is limited to the price you paid for the toy. We are not responsible for courier delays or for problems caused by using a toy the wrong way.